General terms and conditions
1. Data of the Service Provider
Name: SZSDM Ingatlan Ltd.
Address: 4030 Debrecen, Szabó Kálmán utca 35. , Hungary
Mobile: +36 20 936 3149
Web: https://www.tornacosapartments.com
E-mail: info@tornacosapartments.com

2. General rules
2.1. This "General Terms and Conditions" governs the use of the Service Provider's
accommodation and services.

2.2. Special, individual terms and conditions are not part of the published General
Terms and Conditions, but do not exclude the conclusion of separate agreements
with travel agents and organizers with different conditions depending on the type of
business.

3. Contracting party
3.1. The services provided by the Service Provider are used by a natural or legal
person (hereinafter referred to as the Guest).

3.2. If the Guest places the order for the services directly to the Service Provider, the
Guest becomes Contracting Party. if all the conditions are met, Service Provider and
Guest become contractual parties (hereinafter Parties).

3.3. If the order for the services is submitted to the Service Provider by a third party
(hereinafter referred to as the Intermediary) on behalf of the Guest, the terms of
cooperation are governed by the contract concluded between the Service Provider
and the Intermediary. In this case, the Service Provider is not obliged to check
whether the third party legally represents the Guest.

4. Creation of the Contract, method of booking, modification, notification
obligation
4.1. The Service Provider sends an offer to the Guest's verbal or written offer
request. From the moment the offer is sent, the Service Provider declares how long it
will maintain its offer, after the expiry of given time limit, the Service Provider's
obligation to offer will cease.

4.2. The Contract is established by the written confirmation of the Guest's written or
verbal reservation sent by the Service Provider, and is thus considered a written
Contract. A verbal reservation, agreement, amendment, or its verbal confirmation by
the Service Provider cannot be considered a contract.

4.3. The Contract is created automatically using the online reservation system on the
Service Provider's interface (www.panziocentrum.hu). When submitting an online
reservation, the Guest declares that he accepts the Terms and Conditions of the
Service Provider at the same time as sending the reservation.

4.4. The Agreement on the use of accommodation services is valid for a specific
period of time.

4.4.1. If the Guest permanently leaves the room before the end of the specified
period, the Service Provider is entitled to the full consideration for the service
stipulated in the Contract, unless the Parties agree otherwise. The Service Provider
is entitled to resell a room vacated before the expiration date.

4.4.2. If the Guest is required for the extension of the accommodation service Service
Provider should approve it before the Guest’s request. In this case, the Service
Provider can charge the fee for the performed service.

4.5. Amendments and/or additions to the Agreement require a written agreement
signed by the Parties.

5. Accommodation Prices and other fees
5.1.Room prices are available in the rooms, or at reception desk, or posted/
presented at www.panziocentrum.hu website. Price lists of other services are
available in the respective hotel departments and/or at the reception.

5.2. The Service Provider is free to change its advertised prices without prior
notification.

5.3. When announcing the prices, the Service Provider indicates the tax content of
the prices (VAT, Room tax) valid at the time of the offer, which are regulated by law.
The Service Provider passes on the additional expenses due to the amendment of
tax laws (VAT, Room tax) to the Contractual Party. Sevrice Provider is obliged to
inform Contractual Party on these facts in advance.

5.4. Current discounts, promotions, other offers are announced on the at
www.panziocentrum.hu website.

6. Family and other discounts
6.1. The Service Provider describes and publishes the current family or other
discounts on its website indicated in point 5.4.

7. Method of payment
7.1. The Service Provider claims the consideration for the services provided to the
Contracting Party no laterretrospective payment within the framework of a unique
agreement. The Service Provider is entitled to issue partial invoices for the services it
provides.

7.2. As a guarantee of the use of the service in accordance with the Contract and the
settlement of the consideration, the Service Provider may a) request a credit card
guarantee, during which the consideration for the ordered and confirmed services are
blocked on the guest's bank account based on the credit card, b) request an
advance payment for a part of the ordered services or to pay the whole payment.

7.3. Contracting Party can settle the service prices in HUF and/or

a) in EURO. In this case, the conversion and invoicing is done at the official
exchange rate of the Hungarian National Bank valid on the day of the Guest's arrival.

b) the Service Provider accepts cash-saving payment instruments (credit card, also
based on a separate contract; coupon, voucher, etc)

• Bank transfer: The Contracting Party has 2 working days to settle the amount of the
reservation. If the Contracting Party's transfer is not received within 2 days, the
Service Provider will automatically cancel the reservation.

• Advance payment: The Contracting Party has 2 working days to settle the advance
amount of the reservation. If the Contracting Party's transfer is not received within 2
days, the Service Provider will automatically cancel the reservation.

8. The method and conditions for using the service
8.1. Guest can reserve the room from 2:00 p.m. on the day of arrival (Check-in) and
use it until 11:00 a.m. (Check-out) on the day of travel. The Parties may agree
separately.

9. Pets
9.1. Pets can be accommodated upon special request. Their accommodation may
incur extra costs.

10. Refusal to fulfill the contract, termination of the service obligation

10.1. The Service Provider is entitled to terminate the Agreement for accommodation
services with immediate effect, thus refusing to provide the services, if:

a) the Guest does not use the room or the facility as intended.

b) the Guest behaves in an objectionable and rude manner with employees, Does
not comply with the security and safety policy regulations of the accomodation place.
Guest is under the influence of alcohol or drugs, shows threatening behavior

c) the Guest suffers from an infectious disease

d) the Contracting Party does not fulfill its obligation to pay the down payment or
partial invoice specified in the Contract by the required date.

10.2. If the Agreement between the Parties is not fulfilled due to force majeure, the
agreement will be terminated.

11. Conditions of Service cancellation

If the hotel has not specified other conditions in its offer, the cancellation and
modification conditions are as follows:

• Cancellation of accomodation can be done without penalty until 3 days before
arrival

If the Contracting Party is a business organization (e.g. business associations, social
organizations, churches, municipalities, local government institutions, state
organizations and their institutions, etc.), the Contracting Party/Customer is also
obliged to pay the penalty to the Service Provider if the accommodation fee is
otherwise borne directly by the Guest acting on behalf of the customer.

If the Contracting Party has paid down payment for the use of the accommodation
services and he does not arrive on due day (no written cancellation is received), the
Service Provider will enforce the entire amount of the advance payment specified in
the Contract as a penalty. In this case, the accommodation will be reserved for the
Contracting Party until 12:00 noon on the day following the day of arrival, after which
the Service Provider's service obligation will terminate.

If the Contracting Party has not ensured the use of accommodation services by
advance payment, credit card guarantee, or in other ways stipulated in the Contract,
the Service Provider's service obligation shall cease after 18:00 local time on the day
of arrival.

12. Placement guarantee
12.1. If the Service Provider is not able to provide the services included in the
Contract due to its own fault (e.g. overcrowding, temporary operational problems,
etc.), the Service Provider is obliged to arrange the alternative accommodation
immediately for the Guest.

12.2. The Service Provider is obliged;

a) to provide/offer the services included in the Contract, at the price confirmed
therein, for the period stipulated therein - or until the obstruction ceases - at another
accommodation on the same or higher category. All additional costs of providing
substitute accommodation are paid by the Service Provider

b) to provide the Guest with a one-time telephone call free of charge to notify the
change of the accommodation

c) provide a free transfer for the Guest to move to the offered alternative
accommodation, and for any subsequent move back

12.3. If the Service Provider fulfills these obligations or if the Guest has accepted the
alternative accommodation option offered to him, the Contracting Party may not
make a subsequent claim for compensation.

13. Illness or death of the guest
13.1. If the guest gets sick at the beginning of the accommodation service period or
during his/her stay, the hotel management requests to leave the hotel as soon as
possible, keeping in mind the interests of the other guests staying inside. In the
above case, an internal protocol has to be recorded each time, which is valid even
without the guest's signature. Despite the warning, the guest leaves later, the
management will not be responsible for a similar illness in the hotel. The services
used by the guest are payable time-proportionally.

13.2. If the Guest gets ill during the use of the accommodation service and is unable
to take care of himself/herself, the Service Provider offers medical assistance.

13.3. In the event of the illness/death of the Guest, the Service Provider claims cost
compensation from the sick/deceased's relative, heir, or bill payer; with regard to
possible medical and procedural costs, compensation for services used before death,
and possible damage to equipment and furnishings in connection with the illness/
death.

14. Rights of the Contracting Party
14.1.Based on the Agreement, the Guest is entitled to use the ordered room and the
related services in compliance with the house rules. The guest is also entitled to use
the hotel's other facilities as intended, in compliance with the rules posted there.
Guest is allowed to use other services upon payment of the prices indicated in the
separate fee list.

14.2. The Guest may make a complaint regarding the performance of the services
provided by the Service Provider during the stay at the accommodation. The guest
has the right to register his/her complaint in the Guest Book or ask the Service
Provider to make a record. The Service Provider undertakes to investigate the
complaint.

15. Obligations of the Contracting Party
15.1. The contracting party is obliged to settle the consideration for the services
ordered in the contract and actually used (restaurant consumption, mini bar, etc.)
when using the service or at the latest when leaving the hotel (check-out), unless the
parties have agreed otherwise .

15.2. The Guest may not bring his own food and drink into the hotel's catering units.

15.3. The Guest may not bring inflammable devices into the hotel and may not
smoke in the interior rooms.

16. Compensatory measure of Contractual Party
The Guest is responsible for all damages and disadvantages suffered by the Service
Provider or a third party due to the fault of the Guest or his companion or other
persons under his responsibility. The Guest is responsible for paying the Service
Provider for the damage he/she causes

17. Service Provider's obligation
The Service Provider is obliged;

a) to fulfill the accommodation and other services ordered on the basis of the contract
in accordance with the applicable regulations and service standards

b) investigate the guest's written complaint and take the necessary steps to deal with
the problem, which must also be recorded in writing.

18. Compensatory measure of Service Provider
18.1. The Service Provider assumes responsibility for any damage to the Guest
caused by the fault of the Service Provider or its employees within the facility.

18.2. The Service Provider's responsibility does not extend to damage events that
occurred due to unavoidable causes beyond the scope of the Service Provider's
employees and guests, or were caused by the guest himself.

18.3. The Service Provider may designate places in the hotel where the Guest may
not enter. The Service Provider assumes no responsibility for any damage or injury
that may occur in such places.

18.4. The Guest must report the damage to the Hotel immediately and provide all the
available data, which is necessary to clarify the circumstances of the damage or to
record a police report/police procedure.

18.5. The Service Provider provides the guest a safe in the room, information about
the usage of it next to the safe. The safe is managed exclusively by the Guest,
therefore the Service Provider is responsib for the valualebles stored there.

19. Force majeure
In the event of a cause or circumstance (such as war, fire, flood, extreme weather,
power shortage, strike, etc.) over which the party has no control (force majeure), any
party shall be exempted from fulfilling its obligations arising from the Contract, until
this cause or condition exists. The parties will do their best to reduce the possibility of
these reasons and circumstances occurring to the lowest possible level, and to
remedy the damage or delay caused by this as soon as possible.

20. Applicable law in the legal relationship of the parties, court of jurisdiction
The legal relationship between the Service Provider and the Contractiual Party is
governed by the provisions of the Hungarian Civil Code. Any legal dispute arising
from the service contract shall be settled by the court having jurisdiction according to
the place of service.